A meal record, an individual question and an urgent issue need different communication habits. Explain to families what each channel is for and when staff normally update it.
Set expectations at the start
Tell families what the journal contains, how to ask a question and how to contact the nursery urgently. Digital access should not imply that staff are available around the clock.
Use each channel deliberately
- Journal: meals, naps and activities.
- Messaging: exchanges with families through their account.
- Daily email: a recap, available with Familles.
- Direct contact: urgent or sensitive discussions under your nursery’s procedure.
Measure a useful first connection
An invitation sent is only the first step. Check that a parent can sign in, find the correct child and read a relevant record. Show them photo permissions and notification settings too.
Pilot one room
KidLink Pro’s web application works on desktop, tablet and phone. Start with a small group, gather feedback after several days and adjust the process before inviting every family. Try Familles for 30 days without a card, starting when the first family signs in. Équipe stays free afterwards.